Shipping Policy

General Shipping Information

Your credit card will be charged at the time of your purchase. In stock orders normally ship within 1 week. However, if an item is ordered during busy periods of time (such as around the months of November and December), orders might ship within 2 weeks from when they were placed. 4DE uses USPS to ship orders.


Generally, items on backorder or out of stock are marked as such on the website. All shipping transit times quoted are to be counted in business days (Monday-Friday), not calendar days.

Certain items may ship separately from others for various shipping reasons.
For example, posters will always ship separately from other item types, in a poster tube. So if purchasing a poster and a non-poster item, you will receive your order in separate packages.


It is the customer’s responsibility to keep 4DE updated with a current and accurate shipping address. If the customer provides 4DE with an incorrect shipping address, or if the customer changes their shipping address after making a purchase and neglects to update 4DE with their current and accurate shipping address, the shipping cost of resending the package is the responsibility of the customer. This includes orders of products that are on backorder or sold as a preorder.
Please make sure that the current shipping address is provided clearly and accurately. Be sure to include all address information and a valid resident’s full name in the address.


4DE has no control over, and takes no liability for orders that are lost in transit, as long as the loss is not due to any error of 4DE. 4DE is not held accountable for orders lost due to errors by the customer or postal system.


We prefer to ship to permanent residences if at all possible. Be aware that residences at schools and dormitories tend to be less reliable in conveying mail to recipients.

While in stock items typically ship within a week of purchase, 4DE does not guarantee the receipt of orders in any specific timeframe. Please keep this in mind, especially if purchasing for a time-sensitive event, such as a holiday or birthday. Naturally, ordering further in advance is recommended for anyone shopping for time-sensitive events.


Please put “info@4de.com” and “sales@4de.com” into your address book, so that we will be able to write to you if we have any questions about your address or order.

 

International Shipping

International shipping takes much longer than domestic shipping. Depending on the country of destination, and even the region within the country, the order may take anywhere from 1 week to 4 weeks, or even more, before arriving.


Packages are subject to inspection, and any packages kept in customs for inspection will experience significant delay, which 4DE has no control over and takes no liability for.


4DE has no control over, and takes no liability for orders that are lost in transit after the package departs from the U.S., as long as the loss is not due to any error of 4DE. We recommend using a permanent address (not a school or dormitory) which has successfully received mail from the U.S. before. Be sure to include all address information and a valid resident’s name in the address.


You may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order. These fees are not included in your shipping charges. We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. 4DE cannot estimate customs fees, taxes, duties, etc. Please make sure you are familiar with your country's customs processing and fee structure before you order. Please consult your local customs office for this information before ordering with us.
 

APO/FPO Shipping

If you are shipping to an APO or FPO address, please keep in mind that APO/FPO addresses take longer to deliver to than normal U.S. addresses. The addresses are also written differently than a normal U.S. address, so please take care to fill out the address accurately.

Write the recipient’s full name, grade, and PSC or unit number. The “City” field must be entered as either "APO" or "FPO". The “State” field must be entered as "AA" or "AE" or "AP". Also, remember to have the correct zip code.


Restrictions

We do not ship to hotels, inns, hostels, timeshares, etc. Because of the temporary nature of these lodgings, we cannot guarantee delivery during the period of your stay.


For various shipping and customs law-related reasons, we cannot ship food, drink, or liquid products outside of the U.S.

We do not ship to some countries for a variety of reasons (we have certain products that cannot be easily shipped to these countries or we have had a high rate of problematic or fraudulent orders from these countries). We do appreciate your interest, however, and we apologize for any inconvenience that this may cause. If desired, it may be possible to still arrange shipments to such countries with a written request to us at “info@4de.com”.
 

Return Policy

You may return a product for refund, store credit, or exchange (if due to 4DE’s error) within 90 days of the order’s receipt.

If we shipped you the wrong product, or it arrived defective, we will send a replacement or refund you for your purchase, provided that the returned item(s) are received back in their original packaging, along with all accessories, etc.


If you ordered the wrong item, wrong size/color, or changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, etc., provided the returned item(s) are found in "as new" condition, and were not noted as non-returnable items.
 

When your return is received by 4DE, you will be issued a refund through PayPal.

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MY LITTLE PONY and all related characters are trademarks of Hasbro. © 2008-2017 Hasbro. All Rights Reserved.